Segnalazione #379
apertaPRISM CRITICAL: Backup Job Failure on ADA-redis-en systems - Connectivity Issues
0%
Descrizione
Problema ed evidenze operative:
Backup jobs failed across multiple clients in the ADA-redis-en environment due to system marking jobs as failed upon reaching maximum offline time. Connectivity issues between CommServe and clients are observed.
Impatto rilevato o atteso:
The inability to complete scheduled backup jobs may result in data protection gaps, increasing the risk of data loss for critical applications.
Fatti verificati:
- [osservato] Backup jobs failed for ADA-redis-en and other systems due to system marking them failed after continuous offline status. (fonti: EVENT_1, EVENT_2)
Valutazione della soluzione:
Esperienze pregresse RAG: nessuna soluzione validata e pertinente individuata. Le evidenze disponibili non consentono ancora una correzione responsabile; il piano seguente serve a raccogliere i dati necessari senza attribuire una causa non dimostrata.
Currently, there is insufficient detail to perform remediation. Investigation into network connectivity and client accessibility is required.
Diagnosi corrente:
- [ipotesi da verificare] Connectivity issues between CommServe and Access Nodes are suspected to be causing the backup failures. (fonti: EVENT_1)
Passi di diagnosi:
-
Verify connectivity between CommServe and ADA-redis-en clients
- Target: Network
- Esecuzione:
Test connection via ping and traceroute from CommServe to ADA-redis-en IP addresses - Risultato atteso: Successful round-trip communication
- Se il risultato non coincide: Escalate network team to further diagnose connectivity issues
- Fonti: EVENT_1, EVENT_2
Soluzione / intervento:
- Non previsto con le evidenze attuali.
Validazione:
-
Monitor retry of failed backup jobs post network checks
- Target: Backup System
- Esecuzione:
Trigger manual backup job retry from CommServe - Risultato atteso: Backup jobs succeed without failures
- Se il risultato non coincide: Analyze client logs for additional error codes
- Fonti: EVENT_1, EVENT_2
Rollback:
- Non previsto con le evidenze attuali.
Telemetry correlata:
- Nessuna evidenza disponibile.
Dati mancanti:
- Detailed network logs between CommServe and clients
Aggiornato da Marco Menichelli circa 2 mesi fa
PRISM.AI - Evento duplicato correlato automaticamente al ticket gia aperto.
Ticket originario rilevato: #379
Priorita operativa: CRITICAL - Indice di rischio: 95/100 (euristico, non probabilistico; probabilita e time-to-impact non disponibili)
Dettagli nuovo alert:
- job_id: 11365684
- status: Failed
- client: ADA-redis-en-c03
- agent_type: Linux File System
- backup_level: Full
- commcell: psnbckcmsdcrz
- error_code: [19:1595]
- failure_reason: Killed and marked as failed by System. The job will be killed as the client has been continuously unreachable for maximum allowed offline time of [240] minutes. Unable to reach Client/Access Node [ADA-redis-en-c03]. Please check Client and Access node configuration, confirm Access Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client