AdArte

Problema ed evidenze operative:
Backup jobs failing on multiple clients due to connectivity issues.

Impatto rilevato o atteso:
Potential data protection gaps due to unsuccessful backups.

Fatti verificati:

• [osservato] Backup job 11434234 failed with error [19:1595], client ADA-redis-en-c04 unreachable. (fonti: EVENT_1)
• [osservato] Backup job 11434233 failed with error [19:1595], client ADA-redis-en-c05 unreachable. (fonti: EVENT_2)

Valutazione della soluzione:
Esperienze pregresse RAG: nessuna soluzione validata e pertinente individuata. La procedura seguente e una proposta tecnica formulata dagli esperti e revisionata dal Controller.
Immediate diagnosis and remediation needed to ensure backup jobs can run successfully and data integrity is maintained.

Diagnosi corrente:

• [ipotesi da verificare] Network issue between Commserve and Access Node, causing backup job failures. (fonti: EXPERT_1)

Passi di diagnosi:

1. Verify network connectivity
   • Target: ADA-redis-en-c04
   • Esecuzione: ping ADA-redis-en-c04
   • Risultato atteso: Network reachable without timeouts.
   • Se il risultato non coincide: Check physical network connections and settings.
   • Fonti: EXPERT_CONTEXT

Soluzione / intervento:

1. Restart network services
   • Target: ADA-redis-en-c04
   • Esecuzione: systemctl restart network
   • Risultato atteso: Network services restarted successfully.
   • Se il risultato non coincide: Escalate to network admin for deeper network configuration check.
   • Fonti: EXPERT_CONTEXT

Validazione:

1. Run test backup job
   • Target: ADA-redis-en-c04
   • Esecuzione: Commvault: Start manual backup job
   • Risultato atteso: Backup job completes successfully with no errors.
   • Se il risultato non coincide: Re-evaluate network and access node configuration.
   • Fonti: EXPERT_CONTEXT

Rollback:

• Non previsto con le evidenze attuali.

Telemetry correlata:

• [osservato] No relevant Datadog telemetry found for the target clients. (fonti: DATADOG_1)

Dati mancanti:

• Detailed network logs between Commserve and clients.