AdArte

Problema ed evidenze operative:
Backup jobs on ADA-SQLSERVER04 have failed due to an inability to retrieve the SQL Server version. This indicates services may not be running or configuration issues exist.

Impatto rilevato o atteso:
Inability to execute backups impacts data recovery capabilities, potentially risking data loss and operational continuity for dependent services.

Fatti verificati:

• [osservato] Backup job 11326612 failed due to inability to retrieve SQL Server version. (fonti: EVENT_1)
• [osservato] Backup job 11340319 failed due to inability to retrieve SQL Server version. (fonti: EVENT_7)

Valutazione della soluzione:
Esperienze pregresse RAG: nessuna soluzione validata e pertinente individuata. La procedura seguente e una proposta tecnica formulata dagli esperti e revisionata dal Controller.
The incidents require detailed investigation of SQL Server status and configuration review to ensure correct operation.

Diagnosi corrente:

• [ipotesi da verificare] SQL services may not be running or SQL Server instance has failed over. (fonti: EVENT_1, EVENT_7)

Passi di diagnosi:

1. Check if SQL Server services are running.
   • Target: ADA-SQLSERVER04
   • Esecuzione: Use SQL Server Management Studio or PowerShell to check service status.
   • Risultato atteso: SQL services are running or identified as not running.
   • Se il risultato non coincide: If not running, proceed to remediation steps.
   • Fonti: EXPERT_CONTEXT

Soluzione / intervento:

1. Restart SQL Server services if not running.
   • Target: ADA-SQLSERVER04
   • Esecuzione: Use SQL Server Configuration Manager to restart services.
   • Risultato atteso: Services restart successfully, and server is accessible.
   • Se il risultato non coincide: If services do not restart, escalate to database administrator.
   • Fonti: EXPERT_CONTEXT

Validazione:

1. Verify backup job can access SQL Server version.
   • Target: ADA-SQLSERVER04
   • Esecuzione: Reattempt the failed backup job.
   • Risultato atteso: Backup job accesses SQL Server version successfully, completing without error.
   • Se il risultato non coincide: If version retrieval fails, further investigate SQL configuration and credentials.
   • Fonti: EXPERT_CONTEXT

Rollback:

• Non previsto con le evidenze attuali.

Telemetry correlata:

• Nessuna evidenza disponibile.

Dati mancanti:

• Datadog logs