AdArte

ALLERTA PREDITTIVA (LEONARDO ENGINE)
Severita Ricalcolata dall'AI: WARNING
Probabilita Impatto Ricalcolata: 83%
Time-to-Impact Stimato: 97 minuti

Soluzione / Procedura Operativa Prioritaria:

• Please check Client and Access node configuration, confirm Access Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client.
• Aprire il dettaglio del job Commvault e verificare Event Viewer/log del Job ID, client, subclient e MediaAgent coinvolti.
• Verificare sul client protetto risorse, reboot/failover, connettivita verso CommCell/MediaAgent ed eventuali blocchi antivirus sul processo di controllo.
• Rilanciare il backup incrementale solo dopo aver confermato che il client e il processo di controllo sono stabili.
• Eventuali modifiche recenti alla configurazione di rete o del firewall.

Step di Diagnosi ed Esecuzione:

• Aprire in Commvault il dettaglio del 10595015 e verificare fase, stream, subclient, MediaAgent e log dell'agent sul client ada-col-mino-c01.
• Sul client ada-col-mino-c01 verificare servizi dell'agent, raggiungibilita verso CommCell/MediaAgent, risorse e eventuale failover/reboot nel timeframe dell'alert.
• Usare la query Datadog riportata sotto per aprire log/APM nello stesso timeframe e verificare se esistono errori sul servizio coinvolto.

Dati Datadog / Telemetry:

• finestra analizzata: ultimi 180 minuti
• chiavi evento usate per la ricerca: 10595015, 10595018, 10595019, ada-col-mino-c01, has, and, are, ADA-redis-en-c05
• topologia: No Datadog hosts matched target: 10595015,10595018,10595019,ada-col-mino-c01
• logs: Datadog ha restituito campioni non ancorati alle chiavi specifiche dell'evento; esclusi dal ticket. Query: "10595015" OR "10595018" OR "10595019" OR "ada-col-mino-c01" OR "has" OR "and" OR "are" OR "ADA-redis-en-c05"

Contesto Operativo:

• ADARTE Backup Job Failed Alert: Backup job failed Type: Job Management - Data Protection: Job ID: 10595015; stato: Failed; client: ada-col-mino-c01; agent: Linux File System; livello: Full; CommCell: psnbckcmsdcrz; errore: [19:1595]; failure reason: Killed and marked as failed by System. The job will be killed as the client has been continuously unreachable for maximum allowed [...contenuto ridotto per evitare inferenza lenta...] s Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client
• ADARTE Backup Job Failed Alert: Backup job failed Type: Job Management - Data Protection: Job ID: 10595018; stato: Failed; client: ADA-redis-en-c05; agent: Linux File System; livello: Full; CommCell: psnbckcmsdcrz; errore: [19:1595]; failure reason: Killed and marked as failed by System. The job will be killed as the client has been continuously unreachable for maximum allowed [...contenuto ridotto per evitare inferenza lenta...] s Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client
• ADARTE Backup Job Failed Alert: Backup job failed Type: Job Management - Data Protection: Job ID: 10595019; stato: Failed; client: ADA-redis-en-c04; agent: Linux File System; livello: Full; CommCell: psnbckcmsdcrz; errore: [19:1595]; failure reason: Killed and marked as failed by System. The job will be killed as the client has been continuously unreachable for maximum allowed [...contenuto ridotto per evitare inferenza lenta...] s Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client

Previsione e Contesto (RAG + LLM):
Gli eventi indicano: Alert tecnico: Job ID 10595015; stato Failed; client ada-col-mino-c01; CommCell psnbckcmsdcrz; errore [19:1595]; failure reason: Killed and marked as failed by System. The job will be killed as the client has been continuously unreachable for maximum allowed offline time of [240] minutes. Unable to reach Client/Access Node [ada-col-mino-c01]. Please check Client and Access node configur.

Causa probabile da verificare: Verificare lo stato del MediaAgent per eventuali problemi di connessione o servizio.

Prima azione consigliata: Please check Client and Access node configuration, confirm Access Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client.

Sistemi Coinvolti: ['Commvault / Data Protection', 'CommCell psnbckcmsdcrz', 'ada-col-mino-c01', 'Linux File System', 'Adarte', 'Please', 'Client', 'Access']

ROOT CAUSE PROBABILE:

• Verificare lo stato del MediaAgent per eventuali problemi di connessione o servizio.
• Servizio: Backup notturno critico non completato.

Tracciato Deduttivo / Ricalibrazione:

• Eventi correlati: 3; sorgenti: graph.
• Severita matematica/predittiva: WARNING con probabilita 83%.
• Modelli verticali selezionati: dataset commvault backup disaster recovery, dataset cybersecurity it ops firewall, ssl tls, vulnerability management, dataset redhat enterprise linux rhel.
• Motore usato: qwen2.5-coder-0.5b-instruct-q8_0.gguf; LoRA: nessuno.

--- EVENTI ORIGINALI CHE HANNO SCATENATO L'ALLARME ---

--- ORIGINE: GRAPH ---
Oggetto: ADARTE Backup Job Failed Alert: Backup job failed Type: Job Management - Data Protection
Mittente: noreply-servizi@polostrategiconazionale.it
Dettaglio: Job ID: 10595015; stato: Failed; client: ada-col-mino-c01; agent: Linux File System; livello: Full; CommCell: psnbckcmsdcrz; errore: [19:1595]; failure reason: Killed and marked as failed by System. The job will be killed as the client has been continuously unreachable for maximum allowed

[...contenuto ridotto per evitare inferenza lenta...]

s Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client
--- ORIGINE: GRAPH ---
Oggetto: ADARTE Backup Job Failed Alert: Backup job failed Type: Job Management - Data Protection
Mittente: noreply-servizi@polostrategiconazionale.it
Dettaglio: Job ID: 10595018; stato: Failed; client: ADA-redis-en-c05; agent: Linux File System; livello: Full; CommCell: psnbckcmsdcrz; errore: [19:1595]; failure reason: Killed and marked as failed by System. The job will be killed as the client has been continuously unreachable for maximum allowed

[...contenuto ridotto per evitare inferenza lenta...]

s Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client
--- ORIGINE: GRAPH ---
Oggetto: ADARTE Backup Job Failed Alert: Backup job failed Type: Job Management - Data Protection
Mittente: noreply-servizi@polostrategiconazionale.it
Dettaglio: Job ID: 10595019; stato: Failed; client: ADA-redis-en-c04; agent: Linux File System; livello: Full; CommCell: psnbckcmsdcrz; errore: [19:1595]; failure reason: Killed and marked as failed by System. The job will be killed as the client has been continuously unreachable for maximum allowed

[...contenuto ridotto per evitare inferenza lenta...]

s Node and Client are up and running then check network connectivity between Commserve and Access Node, and Access Node and Client

--- MEMORIA STORICA UTILIZZATA (RAG) ---
Nessuna memoria storica sufficientemente rilevante trovata.

--- PARERI ESPERTI VERTICALI ---

• Nessun parere multi-esperto disponibile

--- MODELLI VERTICALI UTILIZZATI ---

• dataset commvault backup disaster recovery (dataset, score=0.52, reason=semantic contrastive match)
• dataset cybersecurity it ops firewall, ssl tls, vulnerability management (dataset, score=0.31, reason=semantic contrastive match)
• dataset redhat enterprise linux rhel (dataset, score=0.29, reason=semantic contrastive match)

Predictive Ticket generato da PRISM.AI - Leonardo ML Engine