AdArte

Problema ed evidenze operative:
PostgreSQL backup job failed for client ada-pd-psql-c01. Job ID: 11583907, Error: [94:13], Failure Reason: Function failed during execution, Master and Standby roles not properly set.

Impatto rilevato o atteso:
Potential data loss due to failure of scheduled backup on a critical database server, which may affect data integrity and continuity.

Fatti verificati:

• [osservato] Backup job 11583907 for client ada-pd-psql-c01 failed with error [94:13]. (fonti: EVENT_1)

Valutazione della soluzione:
Esperienze pregresse RAG: nessuna soluzione validata e pertinente individuata. La procedura seguente e una proposta tecnica formulata dagli esperti e revisionata dal Controller.
The incident requires expert intervention to resolve issues with PostgreSQL roles and ensure backup completion.

Diagnosi corrente:

• [ipotesi da verificare] Master and Standby roles could not be properly set, causing backup failure. (fonti: EXPERT_CONTEXT)

Passi di diagnosi:

1. Open and review job details in Commvault for Job ID 11583907.
   • Target: Commvault Console
   • Esecuzione: Verify job phases, streams, and logs.
   • Risultato atteso: Identified specific errors and phases where failure occurred.
   • Se il risultato non coincide: Further investigate network or service issues.
   • Fonti: EXPERT_CONTEXT

Soluzione / intervento:

1. Check and correct PostgreSQL node roles and replication status.
   • Target: PostgreSQL Server on ada-pd-psql-c01
   • Esecuzione: Run pg_is_in_recovery() and analyze replication status.
   • Risultato atteso: Node roles and replication identified as correct.
   • Se il risultato non coincide: Consult PostgreSQL expert to resolve role misconfiguration.
   • Fonti: EXPERT_CONTEXT

Validazione:

1. Retry the backup job.
   • Target: Commvault Console
   • Esecuzione: Re-initiate the backup for Job ID 11583907.
   • Risultato atteso: Backup completes successfully without errors.
   • Se il risultato non coincide: If failure persists, escalate with additional logs and context.
   • Fonti: EXPERT_CONTEXT

Rollback:

• Non previsto con le evidenze attuali.

Telemetry correlata:

• Nessuna evidenza disponibile.

Dati mancanti:

• Detailed network logs during backup time frame
• PostgreSQL replication logs