Segnalazione #327
apertaPRISM WARNING: Backup Commvault Filesystem fallito su ada-col-postgres-c02 (Job 10558934, errore [19:599])
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Descrizione
⚠️ ALLERTA PREDITTIVA (LEONARDO ENGINE) ⚠️
Severita Ricalcolata dall'AI: WARNING
Probabilita Impatto Ricalcolata: 75%
Time-to-Impact Stimato: 105 minuti
Previsione e Contesto (RAG + LLM):
Gli eventi indicano: Alert tecnico: Job ID 10558934; stato Failed; client ada-col-postgres-c02; CommCell psnbckcmsdcrz; errore [19:599]; failure reason: Loss of control process ifind.exe. Possible causes: 1. The control process has unexpectedly died. Check system resource utilization, crash dump or core file. 2. The communication to the control process machine ada-col-postgres-c02 might have gone down due to n.
Causa probabile da verificare: The communication to the control process machine ada-col-postgres-c02 might have gone down due to network errors.
Prima azione consigliata: Aprire il dettaglio del job Commvault e verificare Event Viewer/log del Job ID, client, subclient e MediaAgent coinvolti.
Azioni di Mitigazione Suggerite:
- Aprire il dettaglio del job Commvault e verificare Event Viewer/log del Job ID, client, subclient e MediaAgent coinvolti.
- Verificare sul client protetto risorse, reboot/failover, connettivita verso CommCell/MediaAgent ed eventuali blocchi antivirus sul processo di controllo.
- Rilanciare il backup incrementale solo dopo aver confermato che il client e il processo di controllo sono stabili.
- Controllare pod/deployment del servizio: restart, readiness/liveness probe, eventi cluster, consumo CPU/RAM e log applicativi.
- DIAGNOSI: - Controllare il log del job per identificare l'errore specifico: "Data consistency
Sistemi Coinvolti: ['Commvault / Data Protection', 'CommCell psnbckcmsdcrz', 'ada-col-postgres-c02', 'Linux File System', 'Adarte', 'The', 'Check', 'Antivirus/Malware']
🔥 ROOT CAUSE PROBABILE:
- The communication to the control process machine ada-col-postgres-c02 might have gone down due to network errors.
- The communication to the control process machine ada-pd-psql-c01 might have gone down due to network errors.
Tracciato Deduttivo / Ricalibrazione:
- Eventi correlati: 1; sorgenti: mail.
- Severita matematica/predittiva: WARNING con probabilita 75%.
- Modelli verticali selezionati: dataset commvault backup disaster recovery, dataset redhat enterprise linux rhel, dataset kubernetes k8s.
- Motore usato: qwen2.5-coder-0.5b-instruct-q8_0.gguf; LoRA: nessuno.
--- EVENTI ORIGINALI CHE HANNO SCATENATO L'ALLARME ---
--- ORIGINE: MAIL ---
Oggetto: ADARTE Backup Job Failed Alert: Backup job failed Type: Job Management - Data Protection
Mittente: noreply-servizi@polostrategiconazionale.it
Dettaglio: Backup job failed ADARTE Type Job Management - Data Protection CommCell psnbckcmsdcrz Detected Criteria Job Failed User master Job ID 10558934 Status Failed Client ada-col-postgres-c02 Agent Type Linux File System Backup Set defaultBackupSet Subclient default Backup Level Incremental Storage Policies Used PSNBackup_plan_RN_DCRZ_7_giorni Start Time Thu Jul 9 07:48:09 2026 End Time Thu Jul 9 14:43:33 2026 Error Code [19:599] Failure Reason Loss of control process ifind.exe. Possible causes: 1. The control process has unexpectedly died. Check system resource utilization, crash dump or core file. 2. The communication to the control process machine ada-col-postgres-c02 might have gone down due to network errors. 3. If the machine ada-col-postgres-c02 is a cluster, it may have failed over. 4. The machine ada-col-postgres-c02 may have rebooted. 5. Antivirus/Malware software may be blocking the process. Please ensure that all exclusions are in pl Protected Counts 0 Failed Counts 0 Generated At Thu Jul 9 14:43:33 2026
--- MEMORIA STORICA UTILIZZATA (RAG) ---
Nessuna memoria storica sufficientemente rilevante trovata.
--- PARERI ESPERTI VERTICALI ---
- Nessun parere multi-esperto disponibile
--- MODELLI VERTICALI UTILIZZATI ---
- dataset commvault backup disaster recovery (dataset, score=0.49, reason=semantic contrastive match)
- dataset redhat enterprise linux rhel (dataset, score=0.29, reason=semantic contrastive match)
- dataset kubernetes k8s (dataset, score=0.26, reason=semantic contrastive match)
Predictive Ticket generato da PRISM.AI - Leonardo ML Engine
Nessun dato disponibile